RETURN POLICY

Effective as of: January 1 2024

1. EXCHANGES. We allow exchanges only. We do not allow returns for refund. For items purchased online, exchanges are accepted within 30 days of the delivery date. To initiate an exchange, please contact us at sales@avsgrp.net to obtain a return authorization. Be sure to include the item's order number and your reason for the exchange. Exchanges that are shipped without authorization may not be accepted. Please allow up to 10 business days for your exchange to be processed once we receive your
2. RETURN SHIPPING. Return authorization for items shipped in error, or items being returned/exchanged because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items that are being returned/exchanged for other reasons will be paid for by the customer.
3. ELIGIBLE ITEMS. The following items: Custom Products, and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.
4. CONDITION OF ITEMS. Except for items that were damaged when purchased, items must be in new, unused, and in saleable condition with all original packaging intact and tags attached.
5. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.
6. OTHER TERMS AND CONDITIONS. We offer free damaged parts replacement in case damage was made by our fault.

If you have any questions about this return policy, please contact us at (864) 832 0054 or sales@avsgrp.net