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AVS Group

Owner’s manual

Using and caring for your garage door

How to use your AVS Group door safely, what to check and when, how to clean each door line, and a log to keep with your papers. Print it or save it as a PDF.
Something wrong? Troubleshooting

Your door

Keep a record

Fill this in when the door is installed — it helps us find your order quickly for service and warranty.

Saved on this device only. Print the page or save it as a PDF to keep a copy with your papers.

Safety

Read this first

A garage door is the largest moving object in most homes. It’s heavy, and it moves with the help of springs under high tension.

Garage door springs, lift cables and the bottom brackets hold the full weight of the door under high tension. Never loosen, adjust or remove them yourself — a broken spring or cable can cause serious injury. If you see one, stop using the door, keep people and cars clear, and call us.

  • Don’t loosen, adjust or remove springs, lift cables, drums or bottom brackets — they hold the door’s weight under high tension.
  • Don’t use the door if a spring or cable is broken, the door is hard to move, opens too fast, or a roller has come out of the track.
  • Don’t put fingers between door sections. Open and close a door by hand only with the lift handles.
  • Don’t walk or drive under a moving door, and don’t let children play with the door, the remote or the wall button.
  • Don’t use the door if glass is cracked or loose in its frame.
  • Don’t remove or cover the warning labels on the door. Missing labels? Ask us for new ones.

Everyday use

Operating your door

Opening by hand

Lift and lower the door with the handles, keeping the door under control the whole way. A well-balanced door moves smoothly and isn’t heavy to lift.

With an opener

Keep the door in sight while it moves, and keep remotes away from children. Mount the wall button out of their reach. Follow the opener manufacturer’s manual for programming and settings.

Manual release

The red release cord disconnects the opener so you can move the door by hand — for example in a power cut. Pull it only with the door closed: a door with a broken spring can drop when it’s released open.

Locks

If the door has an opener, keep the manual lock disengaged. Running the opener against a locked door can damage the door and the opener.

During construction

Keep the door in manual mode until construction is finished. Construction debris — drywall dust, mud, nails, screws, wood — can damage the door, and that damage isn’t covered by the warranty.

Adding an opener later

Have it installed by a professional. Attaching an opener the wrong way can bend the top section, and damage from improper installation isn’t covered.

Maintenance

What to check, and when

A few minutes now and then keeps the door quiet and smooth, catches problems early — and damage from improper maintenance isn’t covered by the warranty.

Every month

Look it over

With the door closed, look — don’t touch the springs or cables — for:

  • Loose or bent hinges, brackets or fasteners on the door and tracks
  • Dents, creases or bends in the tracks
  • Cracked, worn or wobbly rollers
  • Frayed or worn lift cables and gaps or breaks in the springs — look only, don’t touch
  • Cracked or dented door sections
  • Tears or gaps in the bottom seal and the seals around the door
  • Missing, loose or broken lift handles
  • Anything leaning against the door or in its way
  • Missing or unreadable warning labels

Found something? Stop using the door if it isn’t safe and request service.

Twice a year

  1. 01

    Test the safety reverse (doors with an opener)

    • Close the door and check the safety sensors near the floor on each side are clean, lined up and their lights are on.
    • Open the door, start closing it and pass an object — not a hand or foot — through the sensor beam. The door should stop and go back up.
    • Follow the opener manual for its own reverse test. If the door doesn’t reverse, stop using the opener and request service.
  2. 02

    Check the balance

    • With the door closed, pull the opener’s red release cord.
    • Lift the door by hand to about halfway and let go gently. A balanced door stays put, or drifts only slightly.
    • If it falls or rises, the springs need adjusting — call us, don’t adjust them yourself. Reconnect the opener when you’re done.
  3. 03

    Lubricate the moving parts

    • Use a lubricant made for garage doors — not grease, and not a cleaner spray.
    • Hinges, roller bearings (not nylon roller tires), the lock where it turns or slides, and a light spray along the torsion spring from the floor.
    • Don’t lubricate the tracks — keep them clean and dry. Wipe off any extra lubricant.
  4. 04

    Clean the door

    • Wash it at least twice a year, and more often near the coast or where roads are salted — salt and chemicals left on the door can damage the finish.
    • See “Care by door line” below for the right cleaner for your door.

Once a year

A professional check

A technician checks and adjusts what you shouldn’t: springs, cables, drums and the door’s balance. Request a service visit or call (864) 832-0054.

Care by door line

Cleaning and care for your door

Steel insulated garage doors

Two-sided insulated steel sections with galvanized hardware.

  • Wash from top to bottom with a soft cloth, sponge or soft brush and mild soap in water, then rinse with clean water and let it dry.
  • Don’t use solvents, abrasive powders, or strong alkaline or acid cleaners, and don’t use a pressure washer. Avoid washing in hot sun.
  • Rinse off salt, fertilizer and road spray when you see it build up. Clean behind the stop molding at the sides and top.
  • A scratch through the paint lets rust start. Ask us about touching up chips and scratches before they spread.

Glass garage doors

Tempered glass, 5 mm, in a black aluminum frame.

  • Clean glass and frame with mild dish soap in water and a soft cloth, then rinse. Don’t use ammonia, abrasive or solvent cleaners, and don’t scrape the glass.
  • Once a year at least, with the door closed and the opener disconnected, look at each pane from inside and outside: it should sit tight and flat in its frame.
  • If glass is cracked, chipped or loose, stop using the door and request service. Don’t replace glass yourself.
  • Keep sharp or heavy objects away from the door when it’s open overhead.

Roll-up insulated doors

Galvanized steel slats with a polyurethane core that roll into a coil above the opening, usually motor-operated.

  • Keep the side guides and the floor under the door clear of dirt, ice and debris, and wipe the slats with mild soap and water.
  • Watch the curtain roll up and down evenly. Uneven travel, new noise or slats out of line are reasons to call us.
  • Use the motor’s manual override only as its instructions describe. The coil’s spring system is under tension — never adjust it.
  • Keep people, vehicles and stored goods clear of the opening while the door moves.

Through the year

Seasonal care

Winter

Clear snow and ice from the bottom of the door. If the bottom seal freezes to the ground, free it gently — don’t force the door open with the opener.

Storms

Keep the door closed in high wind. Afterwards, look for dents, bent tracks and loose glass before using it.

Coast and salted roads

Wash the door more often — four times a year or more — and rinse visible salt off straight away.

Maintenance log

Tick it off each year

Tick each job as you do it — it’s saved on this device. Print the page and keep it with your invoice: a record of regular care helps with any warranty claim.
Year12345678910
Cleaned the door
Monthly look-over done
Safety reverse tested
Balance checked
Moving parts lubricated
Professional service visit

Need help?

Something isn’t right

Try our safe troubleshooting checks first. If that doesn’t fix it, send a service request with photos — it goes straight to our service team.
Request service Troubleshooting

Warranty

Your coverage

What the limited warranty covers on each door line, for how long, and how to make a claim.
Warranty information

General guidance

This manual gives general guidance for AVS Group doors. Your opener and any accessories come with their own manufacturer’s manuals — follow those for them. For anything you’re unsure about, call us.